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Free Technical Support
Fizz and Martina's Math Adventures Technical Support
FAQs | System Requirements | Tech Notes
Q: What's the current version of Fizz & Martina? Could an upgrade help me?
A: The current stand-alone and network versions of Fizz & Martina is version 1.1 . Compare this to the version number printed on the silkscreen of your Fizz and Martina CD to see if you could use an upgrade. The previous versions of the stand-alone Fizz & Martina CDs relied on a legacy version of QuickTime, which could cause problems on Windows 2000 and Windows XP.
If you have a license for an earlier version of the Fizz & Martina, you can take advantage of our free version upgrade policy . Call our Customer Service Department at 1-800-342-0236, and we will be happy send you an updated Fizz & Martina CD.
If you can locate any of the following items prior to calling this should speed up the process of getting you your free updated CD:
- The License Agreement form that shipped with your product.
- The Order Number from the top of the packaging slip that shipped with your product.
- The Purchase Order or Credit Card Number that was used in the purchase (if purchased directly from Tom Snyder Productions)
- The Name of the person who would have contacted us to make the original purchase.
- The Name of the person who mailed in the product Warranty that came with your product
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Q: Fizz & Martina does not fill my screen. How can I enlarge the display?
A: The Fizz & Martina series was designed for a display resolution of 640X480 . If the program does not fill your screen, you can correct this by reducing your display resolution to 640X480 , using the following instructions. If at a later time you wish to return to your original resolution, follow these steps and switch from 640X480 to your earlier settings. On a Mac of OS 8 or 9 , you can set your screen resolution through the Apple Menu , under the Control Panels list.
- Open the Monitors control panel.
- Your current resolution setting will be listed to the right of the Monitors control panel. Make a note of this current setting for future reference.
- Select the 640X480 resolution option in the list on the right hand side.
- Close the Monitors control panel.
On a Mac OS 10 system, running the program in Classic Mode, set your screen resolution in the OS X environment, prior to launching the application, and it should carry through into Classic.
- From the Apple Menu , click System Preferences .
- Click the Displays icon, listed in the Hardware subsection.
- To the left, in the Resolutions field, make a note of your current setting and select 640X480 . Your screen should automatically resize at this point.
- Close System Preferences and launch your classic application.
On a PC running Windows 95, 98 or 2000 , you can set your screen resolution through your Display control panel.
- Right-click on the desktop and choose ‘ properties' to open the Display Control Panel.
- Click the Settings tab. Your resolution setting will be displayed to the left. Make a note of it for future reference.
- Use the slider bar to select a screen resolution of 640X480 and click OK .
- Agree to accept the changes in the verification prompt that follows.
On a Windows XP computer, you cannot set your global resolution to 640x480 . To view the program in this resolution you will need to adjust the application's properties by following the steps listed below. Note: These instructions are only valid for the stand-alone product, and will not work for network-based installations of Fizz & Martina .
- In the folder window for the Fizz & Martina CD, right-click on the Fizz & Martina application file.
- Choose ‘ properties ' from the menu that appears.
- Click the ‘ Compatibility ' tab.
- Put a check in the box for “ Run in 640x480 screen resolution .”
- Click OK to close the dialog.
The next time you launch the application, your display will resize to 640X480 and it will return to its previous settings when the program closes. Top
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