Tom Snyder Productions: Contact Us: Tech. FAQs

Q: What's the current version of Community Construction Kit? Could an upgrade help me?

A: The current version of Community Construction Kit is version 1.2.1, edition 2 , for the stand-alone cd, and version 1.2, edition 2 , for the network cd. Compare this to the version number printed on the silkscreen of your Community Construction Kit CD to see if you could use an upgrade. Previous versions may run into video errors, sound errors, or crashes.

If you are licensed for an earlier version of the Community Construction Kit, you can take advantage of our free version upgrade policy . Call our Customer Service Department at 1-800-342-0236, and we will be happy send you an updated Community Construction Kit CD.

If you can locate any of the following items prior to calling this should speed up the process of getting you your free updated CD:

The License Agreement form that shipped with your product.
The Order Number from the top of the packaging slip that shipped with your product.
The Purchase Order or Credit Card Number that was used in the purchase (if purchased directly from Tom Snyder Productions)
The Name of the person who would have contacted us to make the original purchase.
The Name of the person who mailed in the product Warranty that came with your product

On PC , follow these steps to delete your Community Construction Kit configuration file:

On a Macintosh , follow these steps to delete your Community Construction Kit preference file:

If deleting this file fails to fix your problem, then you may not be using the most appropriate and up-to-date print driver for your operating system and printer model. Most printer manufacturers post regular updates to their print drivers on their websites.

Q: : I cannot locate the Photo Gallery icon (building) on the main screen, as described on page 8 of the teacher's guide.

A: This feature is only available on Stand Alone installations of Community Construction Kit. If you have a Network installation, you will not see the Photo Gallery option

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Q: : Community Construction Kit does not fill my screen. How can I enlarge the display?

A: Community Construction Kit was designed for a display resolution of 640X480 . If the program does not fill your screen, you can correct this by reducing your display resolution to 640X480 , using the following instructions. If at a later time you wish to return to your original resolution, follow these steps and switch from 640X480 to your earlier settings.

On a Mac of OS 8 or 9 , you can set your screen resolution through the Apple Menu , under the Control Panels list.

Open the Monitors control panel.
Your current resolution setting will be listed to the right of the Monitors control panel. Make a note of this current setting for future reference.
Select the 640X480 resolution option in the list on the right hand side.
Close the Monitors control panel.

On a Mac OS 10 system, running the program in Classic Mode, set your screen resolution in the OS X environment, prior to launching the application, and it should carry through into Classic.

From the Apple Menu , click System Preferences .
Click the Displays icon, listed in the Hardware subsection.
To the left, in the Resolutions field, make a note of your current setting and select 640X480 . Your screen should automatically resize at this point.
Close System Preferences and launch your classic application.

On a PC running Windows 95, 98 or 2000 , you can set your screen resolution through your Display control panel.

Right-click on the desktop and choose ‘ properties' to open the Display Control Panel.
Click the Settings tab. Your resolution setting will be displayed to the left. Make a note of it for future reference.
Use the slider bar to select a screen resolution of 640X480 and click OK .
Agree to accept the changes in the verification prompt that follows.

On a Windows XP computer, you cannot set your global resolution to 640x480 . To view the program in this resolution you will need to adjust the application's properties by following the steps listed below. Note: These instructions are only valid for the stand-alone product and will not work for network installations .

In the folder window for the Community Construction Kit CD, right-click on the “ CCK ” application file.
Choose ‘ properties ' from the menu that appears.
Click the ‘ Compatibility ' tab.
Put a check in the box for “ Run in 640x480 screen resolution .”
Click OK to close the dialog.

The next time you launch the application, your display will resize to 640X480 and it will return to its previous settings when the program closes.

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Q: : When I try to save my work (on Windows 2000 or XP ) I get the message: "The Tao that is seen is not the true Tao. Until you make space your disk is full."

A: This error has only been reported on Windows 2000 and Windows XP. The product has not been Quality Assurance approved for these operating systems, but many customers do use Community Construction Kit on Windows 2000 and Windows XP and never encounter this error. If you encounter this error, here are your workaround options:

Save to a different physical drive, such as a server, floppy disk, Zip disk, or your computer's hard drive (assuming this isn't where you were saving in the first place.)
Use the program on its recommended operating systems, Windows 95/98/98SE or Macintosh OS 7-9.

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